Privacy Policy
Last updated: [DATE]
1. Who we are
Sylhet Construction Ltd ("we", "us", "our") is a building and construction company registered in England and Wales. This policy explains how we collect, use and protect your personal data when you visit our website or contact us for a quote.
Data controller: Sylhet Construction Ltd
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Operating office: Suite B, Weller House, 60 Longbridge Road, Barking, IG11 8RT
Contact email: info@sylhetcraftbuilders.uk
Contact phone: [PHONE NUMBER]
Company registration number: [COMPANY NUMBER]
2. What information we collect
When you use our quote request form or contact us directly, we may collect:
- Your name
- Phone number
- Email address
- Postcode or address
- Details of the service you are enquiring about and any message you send us
We do not knowingly collect any special category data (such as health or financial information) through this form.
3. How we use your information
We use the information you provide to:
- Respond to your enquiry and provide a quote for building or renovation work
- Arrange and carry out any work you ask us to do
- Keep records of our communication with you for customer service and legal purposes
- Comply with our legal and accounting obligations
We do not sell or rent your personal data to third parties, and we do not use your data for automated decision-making or profiling.
4. Our legal basis for processing
We process your personal data on the following legal bases under UK GDPR:
- Consent — when you submit our contact or quote request form
- Contract — where processing is necessary to provide a quote or carry out agreed work
- Legal obligation — where we must keep records for tax, accounting or insurance purposes
5. How long we keep your data
We keep enquiry and customer data for as long as necessary to provide our services and meet our legal obligations, and typically no longer than [RETENTION PERIOD, e.g. 6 years] after our last contact with you, unless a longer period is required by law.
6. Sharing your information
We do not share your personal data with third parties for marketing purposes. We may share limited information with:
- Trusted subcontractors directly involved in carrying out work you have asked for, where necessary
- Our hosting and email service providers, who process data on our behalf under standard data processing terms
- Regulators, insurers or authorities where we are legally required to do so
7. Cookies and website data
This website does not use tracking or advertising cookies. [IF YOU ADD ANALYTICS TOOLS LATER, SUCH AS GOOGLE ANALYTICS, THIS SECTION MUST BE UPDATED TO LIST THEM AND A COOKIE CONSENT BANNER MUST BE ADDED.]
8. Your rights
Under UK GDPR, you have the right to:
- Ask us what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data, where applicable
- Object to or restrict how we use your data
- Withdraw consent at any time
To exercise any of these rights, contact us at info@sylhetcraftbuilders.uk. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
9. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top.